How we help our Members
HABA helps salon owners, managers and operators run stronger, safer businesses with practical support across every stage of the journey. From hiring with confidence and staying compliant with Award obligations, to managing staff performance, misconduct and lawful terminations, our workplace support is designed for the realities of the hair, beauty and barbering industry. We also assist members with difficult customer matters, including complaints, refunds and escalated disputes under Australian Consumer Law.
We support members to start or expand their business with guidance on set-up, WHS obligations, licensing and insurance considerations, alongside tools and templates that reduce risk and improve day-to-day operations. Beyond individual business support, HABA represents the industry’s voice in government, education and reform, advocating for fair standards, stronger training outcomes and a better future for the hair, beauty and barbering sector.
WAGE THEFT
Don’t get accused. Get it right from the start.
- Understand the Hair and Beauty Award: classifications, pay rates, entitlements, penalties, overtime, and allowances
- Sense check your pay structures and catch small errors before they become claims
- Stay aligned with current Fair Work expectations through proactive compliance support
- Access expert workplace advice through HABA and the Australian Industry Group
- Show good faith by documenting that you sought and followed professional advice
- Get experienced support when responding to Fair Work enquiries, claims, or disputes
- Build a clear, documented compliance approach that protects your business and team
HIRE WITH CONFIDENCE
From first interview to signed contract.
- Award compliant wage rates and classifications
- Customisable employment contracts and templates
- Role specific job descriptions
- Step by step hiring guidance
- Direct access to HABA workplace support
- Guidance on appropriate insurance cover for new hires
MANAGE STAFF ISSUES
When things are not working, handle it properly.
- Performance management guidance
- Performance Improvement Plans
- Formal warnings and documentation
- Managing misconduct
- Lawful termination support
- Access to legal and industrial advice
- HABA Member Protection Benefit up to $10,000 for eligible workplace matters
- Support in reviewing workplace practices to reduce risk exposure
DIFFICULT CUSTOMER SUPPORT
Protect your business while staying compliant.
- Guidance on handling complaints
- Understanding obligations under Australian Consumer Law
- Refunds, re-dos and compensation advice
- Managing unreasonable demands
- Support with escalated disputes
- Member support of up to $500 toward eligible troubled customer matters
- Advice on public liability and insurance considerations
START OR EXPAND YOUR BUSINESS
Build it properly from day one.
- Setting up a salon or barbershop
- Award and wage compliance
- WHS obligations
- Equipment and fit out considerations
- Licensing and council requirements
- Insurance guidance, including public liability and workers compensation
- Risk management planning
COMPLIANCE, INSURANCE & WELLBEING
Protect the business and the people behind it.
- Fair Work Award guidance
- Workplace policies and templates
- WHS advice for hair and beauty
- Apprentice and trainee guidance
- Updates on legislative changes
- Insurance support and referrals
- Mental health support pathways
- Guidance on managing common industry injuries such as arthritis, back pain and foot strain
PAY, LEAVE & ENTITLEMENTS
Support for managing wages, leave and everyday workplace obligations.
- Annual leave and personal leave requirements
- Casual loading and minimum engagement rules
- Rostering guidance and regular work pattern risks
- Notice periods and termination requirements
- Redundancy obligations for permanent staff
- Award interpretation and Fair Work compliance support
HEALTH & WELLBEING
Support for the health of employers and employees, in mind and body.
- Mental health and stress support
- Managing workplace pressure and burnout
- Support for foot, back and joint pain common in our industry
- Guidance on arthritis and repetitive strain concerns
- Access to member wellbeing resources and referral pathways
- Promoting safe, sustainable careers in hair and beauty